Data Protection
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679)).
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us (called “Subject Access Request”). If you find any inaccuracies about your data we will correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. If you have any questions/comments about privacy, you should contact us.
Information that we collect
Successful Singing Ltd may collect personal information about you when:
- you use our websites
- make a purchase
- you contact us
We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
We may collect the following types of information:
- Your name
- Address
- Email address
- Landline Telephone Number
- Mobile Telephone Number
- IP address
Why we collect this information
Successful Singing Ltd takes your privacy very seriously and will never disclose, share or sell your data unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice.
The purposes and reasons for processing your personal information are detailed below:
- To process orders that you have purchased from us and to arrange delivery either electronically via email, or by Royal Mail for physical deliveries.
- To enhance and improve your experience of our services
- To send you service related emails, telephone calls and text messages relating to your order if required.
- To allow you to sign up to our newsletter system, from which you can unsubscribe at any time.
How do we collect this information
Successful Singing Ltd collects personal information:
Directly from our website (This includes our selling platforms on Ebay and Amazon) e.g. If you submit an order, a customer service enquiry through our website, or contact our customer service centre via. email or telephone.
Directly from job applicants e.g. if you submit a job application to us directly, via. email, or through our recruitment partners.
Our website uses Google Analytics. This does not in any way identify you or give access to your computer. Google Analytics allows us to tailor our statistics and marketing based on what our customer is looking at on our website.
You can opt out by downloading and installing this add-on for your web browser. https://tools.google.com/dlpage/gaoptout/
You will also have the option to give your consent to us to receive marketing emails when you register on our website by choosing the relevant tick boxes.
Successful Singing Ltd will hold your information for the purpose of administering your account and marketing. There is no obligation to opt in to our newsletter marketing emails.
Sharing and disclosing your personal information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.
Successful Singing Ltd uses selected third parties to provide our services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
Your personal information may be provided to:
Our delivery partners – Royal Mail: Check their privacy policy
Other third parties – this includes accounting requirements, the police, law enforcement agencies, fraud prevention agencies for the purposes of crime detection, prevention and/or legal proceedings.
Safeguarding measures
Successful Singing Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have multiple layers of security in place. Any credit/debit card details that you may give us is subject to even more stringent PCI Compliance rules
How long do we keep your data
Successful Singing Ltd retains personal information for only as long as is necessary and we have strict review and retention policies in place to meet these obligations. Please note, we are required under UK tax law to keep details of your sales invoice for a minimum of 6 years after which time it will be destroyed.
Your rights
You have the right to access any personal information that Successful Singing Ltd processes about you and to request information about:
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws, to exercise your data portability rights, and to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Cookies
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as pop-up message windows and other browser functions between visits. We use the information we collect on the site to make shopping on our website possible and to enhance your overall shopping experience.
Most web browsers automatically accept cookies, but you can usually change your browser to prevent that.
By using our web site you consent to the collection and use of this information by Successful Singing.
Disclaimer
Any information found on the Successful Singing website is intended for guidance only. The website and the products described in it are subject to change without notice. Copyright in the website, its design, layout, look, appearance and graphics remain the property of the program manager. The contents of the website may be downloaded, printed or copied for personal use only. The Successful Singing Website contains links to other websites. We accept no responsibility or liability for the content of these websites which are not under our strict control. We do not guarantee that the Successful Singing Website will be compatible with all hardware and software which may be used by visitors to the site. We will not be liable for damage to, or viruses that may affect your computer equipment, software, date or other property as the result of your access to use of or browsing of this website or your downloading of any material, date text or images.
Successful Singing Ltd (7362402)
Pembers Oak, Hereford,
HR5 3HH UK
Email:info@successfulsinging.co.uk
Website:www.successfulsinging.co.uk
